Frequently asked questions
Compliance
Can these products be used in humans or animals?
No. All products are supplied strictly for in-vitro laboratory research and are not for human or veterinary use, ingestion, injection, diagnosis, treatment, prevention or cure of any condition.
Do you provide dosing or protocol guidance?
No. We provide presentation, form, storage and analytical documentation only. We do not publish protocols, dosing, or any therapeutic, medical, weight-loss or performance claims.
Who is eligible to purchase?
Purchasers must be at least 21 years old and qualified to handle research materials in an appropriate laboratory setting. Buyers are responsible for complying with applicable local law and institutional policy.
Documentation
Is a certificate of analysis included?
Yes. Each lot ships with identity and purity results from an independent analytical laboratory, matched to the lot number on your vial.
Can I request documentation before ordering?
Yes. Send the product and presentation you are evaluating through the contact page and we will share the current lot report.
Orders & shipping
How are orders processed today?
The catalog and cart are live, and checkout will be completed through our hosted Shopify checkout once the store connection is finalised. Until then, submit your cart summary through the contact page and we will arrange the order manually.
How is inventory stored and shipped?
Inventory is held cold and protected from light, then packed in protective, unbranded packaging. Every shipment includes tracking.
Do you ship internationally?
Availability depends on destination rules for research materials. Contact us with your destination before ordering.